Help & FAQ
Your questions, honestly answered.
Everything Wiltshire homeowners ask us before booking — pricing, insurance, areas covered, softwashing, gutter vacuum cleaning and how quotes work. Still not sure? Call or WhatsApp us — we're happy to help.
How do I get a free quote?
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How do I get a free quote?
The fastest way is to WhatsApp us a few photos of the area you'd like cleaned along with your postcode — most quotes come back the same day. You can also call 07377 180716, or fill in the quick form on our Contact page. All quotes are free, fixed and no-obligation.
Do I need to be at home when you do the work?
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Do I need to be at home when you do the work?
No — as long as we have access to the area and (where needed) an outside tap, you don't need to be in. Many of our customers are at work while we clean. We'll send before-and-after photos when the job is done.
Are you fully insured?
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Are you fully insured?
Yes. We carry £5m public liability insurance and full equipment cover, so you're completely protected. We're happy to share our policy on request.
Which areas of Wiltshire do you cover?
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Which areas of Wiltshire do you cover?
We cover the whole of Wiltshire including Swindon, Royal Wootton Bassett, Chippenham, Calne, Devizes, Marlborough, Melksham, Corsham, Malmesbury, Trowbridge, Warminster and Salisbury — plus all surrounding villages. If you're not sure, just ask.
How much does driveway or patio cleaning cost?
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How much does driveway or patio cleaning cost?
Pricing depends on the size, surface type and condition. As a guide, most domestic driveways start from around £150 and most patios from around £120. Send us a photo and your postcode on WhatsApp and we'll quote a fixed price within hours.
What's the minimum call-out?
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What's the minimum call-out?
Our minimum call-out is £100. Add-on extras (gutter clear, single garage path, etc.) start from £75 when booked alongside a main service — it works out much better value to combine jobs.
How long does a typical job take?
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How long does a typical job take?
Most driveways take 2–4 hours, patios 1–3 hours, soft-wash roof cleans half a day, and gutter vacuum clears around 1–2 hours. We'll give you a clear time estimate with your quote.
What is softwashing and is it safe?
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What is softwashing and is it safe?
Softwashing is a low-pressure cleaning method that uses an industry-approved biocide to kill algae, moss, lichen and gloeocapsa at the root. It's the only safe way to clean roofs, render, K-Rend and painted walls — high pressure on those surfaces causes damage.
Will roof cleaning damage my tiles?
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Will roof cleaning damage my tiles?
No. We never high-pressure-wash a roof. Our soft-wash treatment is gentle on tiles, mortar and paint while killing moss and lichen completely. A professional soft wash typically keeps a roof clear for 3–5 years.
How does gutter vacuum cleaning work?
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How does gutter vacuum cleaning work?
We use a carbon-fibre vacuum pole system that clears gutters from ground level — no ladders against your home, no walking on the roof. Every gutter is filmed before and after, so you can see exactly what we removed.
Do you supply your own water and power?
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Do you supply your own water and power?
We can supply our own water for most jobs. For larger jobs we may ask to use an outside tap — we'll always agree this with you in advance. Power is always supplied by us.
Do you cover commercial work?
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Do you cover commercial work?
Yes — forecourts, car parks, signage, cladding, shop frontages, schools and care homes. Out-of-hours and weekend work available. Get in touch for a tailored quote.
How quickly can you do the work?
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How quickly can you do the work?
Most jobs are booked in within 1–2 weeks. Urgent jobs (pre-sale clean, end-of-tenancy, event prep) can often be slotted in much sooner — just let us know your timescale when you enquire.
Do you offer a guarantee?
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Do you offer a guarantee?
Yes — every job comes with our 100% satisfaction guarantee. If you're not happy with any part of the result, we'll come back and put it right at no extra cost.
How do I pay?
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How do I pay?
Payment is on completion by bank transfer, card or cash — whichever you prefer. No deposit is required for domestic jobs. We'll send a clear VAT-free invoice the same day.
Do you offer driveway cleaning in Swindon?
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Do you offer driveway cleaning in Swindon?
Yes — Swindon is one of our busiest areas. We cover every SN1–SN6 postcode for driveway cleaning, patio cleaning, roof softwashing and gutter clearing, with same-week availability for most jobs.
Do you do patio cleaning across Wiltshire?
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Do you do patio cleaning across Wiltshire?
Yes. We professionally clean Indian sandstone, porcelain, slate, concrete and natural stone patios across the whole of Wiltshire, including Chippenham, Calne, Devizes, Marlborough, Melksham, Trowbridge, Salisbury and surrounding villages.
Do you offer roof cleaning in Wiltshire?
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Do you offer roof cleaning in Wiltshire?
Yes — roof softwashing is one of our specialist services. We use a biocide-led, low-pressure system that's safe on concrete, clay and slate roofs and keeps moss, lichen and algae off for 3–5 years.
Is there a pressure washing service near me?
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Is there a pressure washing service near me?
If you live anywhere in Wiltshire — Swindon, Chippenham, Devizes, Marlborough, Calne, Royal Wootton Bassett, Malmesbury, Highworth, Pewsey, Tidworth, Cirencester, Salisbury, Trowbridge or any surrounding village — yes, we cover you. Send a photo on WhatsApp for a same-day quote.
Book your free quote
Still got a question? We'd love to help.
Call, WhatsApp or send photos — honest advice, no hard sell. Free quotes within 24 hours.
- ✔ Free, no-obligation quotes
- ✔ £5m public liability insurance
- ✔ Owners on every job
- ✔ 100% satisfaction guarantee
